Shipping policy

ORDER PROCESSING TIMES
Our order processing time usually is 1-2 business days after we receive the order depending on the overall daily order volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected. We do not ship on weekends or national postal holidays.

TRANSFER OF OWNERSHIP
When we hand over packages to the shipping carrier the ownership of the purchased goods, including but not limited to the risk of loss, transfers to the buyer.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us. Any shipping issues must be handled by the shipping carrier. 

USPS
At times USPS does not properly scan the packages and update the tracking. If your package tracking says, “Acceptance Pending” or “ Pre-Shipment Info Sent to USPS, USPS Awaiting Item” that means that your package has been dropped off and accepted but has not been updated since then. This is normal and does not signal a problem with your order. 

DELIVERY
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details.

We cannot confirm whether or not the package was actually delivered, and we are not responsible for stolen packages. 

If you experience any issue with order delivery, please reach out to us at orders@purecbdnc.com for assistance.